4 November 2020

FHA-Food & Beverage is rescheduled

Informa Markets today announced that FHA-Food & Beverage, Asia’s leading industry event serving the global food and hospitality community, will be rescheduled and new dates will be announced in the coming weeks. The event was originally scheduled to take place from 2–5 March 2021 at Singapore EXPO & MAX Atria.

Staying true to its core mission to deliver events in the best possible way, where participants can interact physically in a safe environment and drive maximum return of investment without compromising on a high-quality event experience, Informa Markets, after consulting government stakeholders and industry partners, concluded that it would be in the best interests of participants if FHA-Food & Beverage is held after the first quarter of 2021.

The move will aim to ensure a sufficient period of recovery for global economic conditions, and for us to provide our customers with a robust environment to do business.

The event will be implemented in accordance with AllSecure – Informa’s health and safety standards framework for its events, as well as heed the guidelines of the Event Industry Resilience Roadmap (IRR).

Visitor online pre-registration will be announced at a later date. Should you have any questions regarding your visit, do not hesitate to contact us at [email protected].

We are grateful to our global community for their steadfast support throughout this unprecedented period and look forward to seeing everyone in person soon.

Yours sincerely,

Martyn Cox
Event Director | Hospitality, Food & Beverage – Singapore
Informa Markets

FAQ

(updated 4 November 2020)

General

  • When did FHA-Food & Beverage first announce the postponement?

    • The event advisory was published on 14 February 2020. You may view it here

  • What are the reasons leading to the postponement of FHA-Food & Beverage?

    • After consultation with attendees and industry partners, we have taken the decision to postpone FHA-Food & Beverage due to global travel concerns in light of the latest developments regarding the COVID-19 situation.
    • In Singapore, there has been signs of community spread and local authorities have issued advisories to avoid crowded places.
    • As such, this decision was necessary and made for the safety and well-being of our exhibitors, event attendees and staff.

  • When is the new date?

    The new dates for FHA-Food & Beverage will be announced in the coming weeks.

  • How do I get latest updates on the COVID-19 situation in Singapore?

  • I have more questions. Who can I contact?

Exhibitor

  • I am an exhibitor. Will I be reimbursed if I choose to drop out of the event?

    • FHA representatives are contacting all exhibitors to discuss their participation at the rescheduled event dates in accordance to the relevant terms and conditions outlined in our contracts with the exhibitors.
    • We will work closely with you to ensure that you are provided with the necessary support required following the event postponement. Please write to [email protected] if you need urgent assistance.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • Singapore Airlines (SIA) is waiving all rebooking fees for tickets issued on or before 15 March 2020.
    • Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.
    • The new flight itinerary should be completed by 31 March 2021.
    • All rebooking fees will be waivered, although a fare difference may apply for the new itinerary.
    • Customers who wish to cancel their existing flight itineraries with no plans to rebook their travel at a later date, will be subjected to the cancellation policy tied to fare conditions and ticket type.
    • Customers who booked their tickets directly through SIA may contact the airline directly to make the necessary arrangements.
    • Customers who booked their tickets through a ticketing agent should make the necessary arrangements with the ticketing agent directly.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

Visitor

  • I have pre-registered my visit to FHA-Food & Beverage, do I have to register again when the new dates are announced?

    • Your registration will remain valid and we will be in touch with you again to survey your interest to visit the event(s) on the new dates.

  • I am a pre-registered visitor. Why can’t I access the Visitor Portal?

    • We have temporarily closed access to the Visitor Portal to carry out maintenance. You will be notified via email when access to the Visitor Portal resumes.

  • I have not registered my visit to FHA-Food & Beverage. How can I do so?

    • We have paused the visitor online pre-registration.
    • Do keep a look out for our announcement when online pre-registration resumes.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • Singapore Airlines (SIA) is waiving all rebooking fees for tickets issued on or before 15 March 2020.
    • Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.
    • The new flight itinerary should be completed by 31 March 2021.
    • All rebooking fees will be waivered, although a fare difference may apply for the new itinerary.
    • Customers who wish to cancel their existing flight itineraries with no plans to rebook their travel at a later date, will be subjected to the cancellation policy tied to fare conditions and ticket type.
    • Customers who booked their tickets directly through SIA may contact the airline directly to make the necessary arrangements.
    • Customers who booked their tickets through a ticketing agent should make the necessary arrangements with the ticketing agent directly.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

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