14 February 2020

Event Notice: FHA-Food & Beverage and ProWine Asia (Singapore) 2020

Informa Markets is postponing the inaugural FHA-Food & Beverage event to a later date due to global travel concerns in light of the latest developments regarding the Novel Coronavirus (COVID-19) situation. The event was originally scheduled to take place from 31 March – 3 April 2020 at Singapore Expo. ProWine Asia (Singapore) 2020, held alongside FHA-Food & Beverage, co-organised by Messe Dusseldorf Asia and Informa Markets, will also be postponed.

The decision, which was taken after extensive industry consultations, aims to safeguard the safety and well-being of industry players and employees.

Mr Martyn Cox, Event Director, Hospitality, Food & Beverage – Singapore, Informa Markets, said, “The safety and well-being of our exhibitors, event attendees and staff are our top priority. There has been signs of community spread and local authorities have issued advisories to avoid large crowds, as a result we expect event attendance to be affected. With these concerns in mind, we have made the decision to postpone FHA-Food & Beverage and ProWine Asia (Singapore) 2020.

“Our focus now is to provide our exhibitors, event partners and registered visitors with the support they require as a result of this decision. We will continue to work in partnership with the relevant government authorities and agencies and take all further measures in accordance with the latest advisories published by the Singapore Ministry of Health (MOH), the Ministry of Manpower and the Singapore Tourism Board.”

Ms Beattrice J. Ho, Project Director, ProWine Asia (Singapore), Messe Düsseldorf Asia, added, “We would also like to take this opportunity to thank all exhibitors and partners for supporting the exhibitions and are committed to working towards the best possible outcome. We are working actively with all partners to find a suitable alternative date.”

Mr Alvin Lim, Executive Director, Brand and Customer Experience, SingEx Holdings, said, “Given the latest developments on COVID-19 in Singapore, and the health and safety risk concerns among the community thereof, Singapore EXPO & MAX Atria respects the decision made to postpone FHA-Food & Beverage and ProWine Asia (Singapore) 2020. Customer-centricity is at the heart of our business; we will continue to work together with Informa Markets, Messe Düsseldorf Asia, and our valued event partners to see through this predicament. We are part of a global meetings, incentives, conferences and exhibitions (MICE) industry that has always stood together and shown great support for each other – and it is with this that we trust in the industry’s resilience and ability to bounce back from whatever setbacks this outbreak may bring.”

“We understand the decision by Informa Markets to postpone FHA-Food & Beverage and ProWine Asia (Singapore) 2020 in light of the COVID-19 situation. During this challenging period, the health and safety of locals, visitors and industry partners remain our priority. We are staying vigilant, strengthening our defences and monitoring the situation closely. STB stands firmly by our MICE industry, and we will work closely with organisers, industry stakeholders and relevant government agencies to support the continued success of both events,” said Mr Andrew Phua, Director, Exhibitions and Conferences, Singapore Tourism Board.

We will announce the new dates shortly and will be in touch with all confirmed exhibitors to discuss their participation at FHA-Food & Beverage and ProWine Asia (Singapore). The FHA and ProWine Asia (Singapore) team will reach out to all participants regarding further logistics and planning. Participants may also contact [email protected] and [email protected] for urgent assistance.

“We seek industry’s understanding and support of this decision. Safety is our first priority followed by creating the best possible environment for our industry and partners to conduct business, which includes carefully timing the best revised arrangements. In working with Singapore Expo & MAX Atria and other event partners to confirm revised dates, we stay focused on our goal to deliver a great customer experience for both the rescheduled events,” said Mr Cox.

Yours sincerely,

Informa Markets, organiser of


Messe Düsseldorf Asia & Informa Markets, organiser of:


FAQ

(updated 14 February 2020)

General

  • When did FHA-Food & Beverage and ProWine Asia (Singapore) announce the postponement?

    • The event advisory was published on 14 February 2020. You may view it here

  • What are the reasons leading to the postponement of FHA-Food & Beverage and ProWine Asia (Singapore)?

    • After consultation with attendees and industry partners, we have taken the decision to postpone FHA-Food & Beverage due to global travel concerns in light of the latest developments regarding the COVID-19 situation.
    • In Singapore, there has been signs of community spread and local authorities have issued advisories to avoid crowded places.
    • As such, this decision was necessary and made for the safety and well-being of our exhibitors, event attendees and staff.

  • When is the new date?

    • The new dates for FHA-Food & Beverage and ProWine Asia (Singapore) will be announced shortly.
    • Stay tuned to our updates via the websites, eDMs and social media platforms.

  • How do I get latest updates on the COVID-19 situation in Singapore?

  • I have more questions. Who can I contact?

Exhibitor

  • I am an exhibitor. Will I be reimbursed if I choose to drop out of the event?

    • FHA and ProWine Asia representatives are contacting all exhibitors to discuss their participation at the rescheduled event dates in accordance to the relevant terms and conditions outlined in our contracts with the exhibitors.
    • We will work closely with you to ensure that you are provided with the necessary support required following the event postponement. Please write to [email protected] if you need urgent assistance.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • If you have booked your flight on our official airline – Singapore Airlines (SIA), please refer to the chart below

     

    Situation Arrangement/Action Required
    From affected countries (China/Macau/HK)
    • Cancellation/change of dates will be handled as per SIA’s Global Fee Waiver to guidelines.
    • For booking made through travel/ticketing agent, attendee should contact the travel/ticketing agent directly.
    • For booking made directly with SIA, email cancellation/change of date requests to [email protected].
    From non-affected countries.

    Booked ticket through a travel/ticketing agent (eg. JTB, Expedia).

    Cancellation

    • Refund will be according to the attendee’s fare conditions and ticket type.
    • Attendee should contact the travel/ticketing agent directly.

    Change of Flights to New Event Dates

    • Waiver of change fees to allow attendee to make changes to the new event dates.
    • The new event dates will be announced shortly.
    • Attendee should contact the travel/ticketing agent directly after the new dates have been announced to change their travel dates accordingly.
    From non-affected countries.

    Booked ticket directly with SIA

    • For rebooking of tickets to the new event dates,
      • Change fees will be waived by SIA.
      • Note: any additional price difference will be payable by passenger. SIA agents will ensure that passengers are rebooked on the lowest fare that can be offered at the time of booking so that top up will be minimal.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • Please email the following information before 13 March 2020 to the FHA Marketing Team at [email protected].
      • Subject line: FHA-Food & Beverage – request for change in SIA ticket booking
      • Booking Reference Number
      • Country of Origin
      • Indicate intention to cancel booking or change of date
    • SIA will contact attendee within 1-2 weeks.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.

  • I have visited China in the past 14 days. Will I be allowed entry into Singapore?

    • To further minimise the risk of community spread of the novel coronavirus in Singapore and help stem the global spread of the virus, the Singapore Government has implemented several measures which includes entry restriction on all visitors with travel history in mainland China or those with PRC passports. For further details and the latest updates on travel restrictions, please visit the Ministry of Health’s website.

Visitor

  • I have pre-registered my visit to FHA-Food & Beverage and/or ProWine Asia (Singapore), do I have to register again when the new dates are announced?

    • Your registration will remain valid and we will be in touch with you again to survey your interest to visit the event(s) after the new dates are announced.

  • I am a pre-registered visitor. Why can’t I access the Visitor Portal?

    • We have temporarily closed access to the Visitor Portal to carry out maintenance. You will be notified via email when access to the Visitor Portal resumes.

  • I have not registered my visit to FHA-Food & Beverage and/or ProWine Asia (Singapore). How can I do so?

    • We have paused the visitor online pre-registration system to carry out necessary changes and maintenance.
    • Online pre-registration for visitors to FHA-Food & Beverage and ProWine Asia (Singapore) will resume at a later date.
    • Stay tuned to our updates via the websites, eDMs and social media platforms.

  • I’ve already made travel plans, what support will you be able to provide if I have to cancel/change my travel?

    Flight bookings made on Official Airline – Singapore Airlines

    • If you have booked your flight on our official airline – Singapore Airlines (SIA), please refer to the chart below

     

    Situation Arrangement/Action Required
    From affected countries (China/Macau/HK)
    • Cancellation/change of dates will be handled as per SIA’s Global Fee Waiver guidelines.
    • For booking made through travel/ticketing agent, attendee should contact the travel/ticketing agent directly.
    • For booking made directly with SIA, email cancellation/change of date requests to [email protected].
    From non-affected countries.

    Booked ticket through a travel/ticketing agent (eg. JTB, Expedia).

    Cancellation

    • Refund will be according to the attendee’s fare conditions and ticket type.
    • Attendee should contact the travel/ticketing agent directly.

    Change of Flights to New Event Dates

    • Waiver of change fees to allow attendee to make changes to the new event dates.
    • The new event dates will be announced shortly.
    • Attendee should contact the travel/ticketing agent directly after the new dates have been announced to change their travel dates accordingly.
    From non-affected countries.

    Booked ticket directly with SIA

    • For rebooking of tickets to the new event dates,
      • Change fees will be waived by SIA.
      • Note: any additional price difference will be payable by passenger. SIA agents will ensure that passengers are rebooked on the lowest fare that can be offered at the time of booking so that top up will be minimal.
    • For cancellation of booking, refund will be according to the attendee’s fare conditions and ticket type.
    • Please email the following information before 13 March 2020 to the FHA Marketing Team at [email protected].
      • Subject line: FHA-Food & Beverage – request for change in SIA ticket booking
      • Booking Reference Number
      • Country of Origin
      • Indicate intention to cancel booking or change of date
    • SIA will contact attendee within 1-2 weeks.

    Official Hotel bookings made via our Official Travel Agent – JTB

    • If you have booked your accommodation at any of our official hotels through our official travel agent – JTB, they will be getting in touch with you. We trust that JTB will do their utmost to accommodate the changes to your bookings.

    Bookings made on non-Official Airline and non-Official Hotels

    • We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation & amendment policies.
    • A downloadable version of our postponement notice is available here for your use in discussions on rearranging your travel arrangement.
    • travel arrangement.

  • I have visited China in the past 14 days. Will I be allowed entry into Singapore?

    • To further minimise the risk of community spread of the novel coronavirus in Singapore and help stem the global spread of the virus, the Singapore Government has implemented several measures which includes entry restriction on all visitors with travel history in mainland China or those with PRC passports. For further details and the latest updates on travel restrictions, please visit the Ministry of Health’s website